In an effort to keep pinball alive and thriving, we are crowd sourcing pinball techs from all over the world to compile their contact information into an online database. This is version 0.1 of this resource. This database connects the pinball community with techs to keep pinball games alive, playable, and fun. Troubleshooting is now a click away!*
Are you a pinball technician? Would you like your business to be listed? Click here to submit your information to our database so customers can find your business easily. Be sure to include important information like zip code, phone number and any email addresses, social media or websites associated with your company – the more accurate and thorough your information the better. If you have a company logo, be sure to send a hi-res copy through our contact us email.
When in doubt, reach out. If you have a modern game and the only result is a technician that specializes in older Electro-Mechanical games we still encourage you to reach out – They may know of someone to refer you to.
Did you have success with a tech from our database? Send feedback about your experience here so we may improve the information that we provide.
If you’re a tech who makes frequent orders with us, you may qualify for a commercial discount. The discount program begins at 2,000 USD spent in a year and goes up from there. Contact us to see about setting up an account.
*Marco Specialties, Inc. is not affiliated with the referred individuals, so this database should be utilized at the customer’s discretion. Marco Specialties, Inc. accepts no responsibility or liability for any potential complications related to this information.
Marco Pinball has one mission: provide pinball machine owners one source for Everything Pinball.
Founded in 1985 and online since 1999, Marco has since grown to offer over 30,000 individual parts for thousands of pinball machines to customers around the world. With thousands of rare parts, large inventories of common parts, industry-leading fulfillment, and trusted customer service, Marco is the central pillar of the global pinball machine community. Customers ranging from first-time pinball machine owners to large pinball arcade operators find everything they need at Marco.
With direct relationships to hundreds of pinball component manufacturers worldwide, Marco parts come directly from the original factory whenever possible. Our dedicated team of purchasing professionals scour the globe for rare parts that are difficult to obtain.
As the pinball community grows around the world, Marco supports the pinball industry by sponsoring dozens of pinball shows, exhibitions, tournaments and other events every year.
Meet the amazing ladies that help keep Marco Pinball running!
NANCY MANDELTORT
Q: How long have you been working at Marco Pinball?
A: Since the beginning–mid 1980’s
Q: What is your title/What do you do at Marco Pinball?
A:Vice President, Working on retiring so I can play more pinball!
Q: What is your favorite thing about working at Marco Pinball?
A: Talking pinball with our staff and our customers
Q: What is your favorite pinball machine?
A:Anything from Steve Ritchie
Q: What are your hobbies outside of pinball?
A: I love to garden! Every summer my purple butterfly bushes and yellow lantana attract the most beautiful butterflies and unusual hummingbird moths. I also planted some “Pinball Wizard” dianthus–waiting for it to bloom. My garden is my happy place!
ASHLII WRIGHT
Q: How long have you been working at Marco Pinball?
A: I have been working at Marco since October 2020
Q: What do you do at Marco Pinball?
A: I am primarily a picker in the warehouse but have been cross trained in several different areas including pack/shipping, receiving, and customer service (soon).
Q: What is your favorite thing about working at Marco Pinball?
A: My favorite thing about working at Marco is the people I work for and with. It’s not often that you find a job where you look forward to seeing everyone you work with! This company has gone above and beyond to show us all how appreciated and valued we are!
Q: What is your favorite pinball machine?
A: I currently do not play pinball but as a kid I did; especially when we went on vacation and would enjoy the local arcades.
Q: What are your hobbies outside of pinball?
A: As far as hobbies, I love a good movie– any genre! I really appreciate a good nap as well lol. I do a little crafting too but being a Mom I don’t have alot of time for hobbies (thats where my love of naps comes in). I love animals and good music so usually my spare time is spent with the radio up loud and my 3 dogs and my cat.
JENNIFER OLIN
Q: How long have you been working at Marco Pinball?
A: I have worked for Marco Specialties since July 27, 2020.
Q: What do you do at Marco Pinball?
A: I was hired for warehouse fulfillment, but since then I have trained to do receiving and a other tasks in the shipping department.
Q: What is your favorite thing about working at Marco Pinball?
A: I absolutely love my team at Marco and look forward to coming to work each day.
Q: What are your hobbies outside of pinball?
A: My hobbies are my Grandchildren and working to help exonerate the wrongfully convicted.
JESSICA JOHNSON
Q: How long have you been working at Marco Pinball?
A: I have been working at Marco since July 2020
Q: What is your title/What do you do at Marco Pinball?
A: I am primarily a picker at warehouse.
Q: What is your favorite thing about working at Marco Pinball?
A: My favorite part about this job is the fact that I look forward to coming to work and that it is laidback. I like the people I work for and work with and having a laugh with friends sure makes the workday go by quickly.
Q: What are your hobbies?
A: My family life is everything to me and keeps me busy at home.
KRYSTLE GEMNICH
Q: How long have you been working at Marco Pinball?
A: I am lucky to celebrate my 2-year anniversary with Marco Pinball this coming May.
Q: What do you do at Marco Pinball?
A: I enjoy my Customer Service Rep role as a “Parts Detective” – digging into manuals to help customers get the correct parts for their games. In fact, my latest project as “Document Archaeologist” has me scanning 1960’s WICO parts catalogs into our considerable for-reference database.
Q: What projects are you working on now?
A:Once COVID runs its course, I will start running tournaments for players here in Columbia, SC.
Q: What is your favorite thing about working at Marco Pinball?
A: I appreciate learning something new daily about the mechanics as well as the history of pinball.
Q: What is your favorite pinball machine?
A:My favorite pinball of all time is Taxi, but since there’s no Taxi on location here, I put in a lot of gametime on the Batman ’66 we currently have in the office-after hours, of course .
Q: What are your hobbies outside of pinball?A: I love taking pictures of old cars and exploring dead malls =D
KELLY MAYO
Q: How long have you been working at Marco Pinball?
A: 6-months as a Customer Service Representative
Q: What do you do at Marco Pinball?
A: I help solve pinball emergencies, saving precious games and expectations with fast and friendly service!
Q: What projects are you working on now?
A:In the office, I’m currently streamlining the search process of our considerably large database of score cards. In the arcade, I’m still practicing the gentle finesse of the nudge, and these T-Rex arms on a 5-ft. frame certainly aren’t doing me any favors!
Q: What is your favorite thing about working at Marco Pinball?
A: My fav aspect of Marco Specialties is our irreverent, raucous company culture; we’re a nerd melting pot, and I feel most welcome to let my flag fly!
Q: What is your favorite pinball machine?
A:The Premium Iron Maiden: Legacy of the Beast is my current fav title, and I play it at our local Transmission Arcade any chance I get.
Q: What are your hobbies outside of pinball?
A: When not cursing yet another drained ball, I enjoy reading urban fantasy fiction, hiking, meditation, and all things Star Wars. Let’s go indulge in some high gravity beers so I can out-geek your fandom!
IMOTO HARNEY
Q: How long have you been working at Marco Pinball?
A: Southern Fried Gaming Expo in July 2019 was my official first show with Team Marco!
Q: What do you do at Marco Pinball?
A:Marketing and Outreach. Everything and anything to help grow pinball and it’s community!
Q: What projects are you working on now?
A:We just wrapped up our big sponsorship with the TWIPYs Pinball Award Show, and we’re in the process of developing more MarcoTV live-streams!
Q: What is your favorite thing about working at Marco Pinball?
A: PinTech LIVE!! It’s our first live-stream show and it helps build people’s confidence in working on their own pinball machines…including MINE!
Q: What is your favorite pinball machine?
A:Hardbody… those who haven’t played it won’t understand, but those FLEX-SAVES are possibly one of the most intense and exciting mechs in the history of pinball.
Q: What are your hobbies outside of pinball?
A: Going on adventures with my dog Mookie, and loitering in arcades!
Here is a great tutorial from Charlie Danger of Dead Flip Pinball Streaming showing us how to remove a playfield from a new Stern Pinball game! Removing the playfield is sometimes necessary, do it with confidence and care.
Watch the tutorial here!
Another great tutorial video from Jack Danger, “Breaking Down a Pinball Machine for Transport:
This Thursday, December 31st, is officially Marco Pinball’s LED ZEPPELIN day!!!
We have one of the first NEW Stern Pinball™ Led Zeppelin Pro Pinball machines and can’t wait to unbox it and share it with everyone.
Hosts: Imoto Arcade & Kyle Spiteri
PINTECH LIVE // 3-5PM EST -Deep Dive overview of all three models with Designer, Steve Ritchie and Lead Programmer, Tim Sexton. -Q&A Session, ask your questions in the chat! -Project Pinball Raffle live drawing for Led Zeppelin LE PT1 at end of show around 5PM Eastern. If PT2 sells out (link below) we will do the live drawing for that raffle too!!
We’ll be giving away raffle tickets to Project Pinball Charity‘s LED ZEPPELIN: LIMITED EDITION raffles as well as other fun Marco & Stern Pinball™ swag during our online event.
TO ENTER: Join in on the stream and look for the link* in the chat box to sign up for the giveaway. *must be present during the stream to accept your giveaway prize. If you BUY project pinball raffle tickets, you can still win without being present.
Want to increase your odds of winning this awesome game?!
Update Jan 2021: There is a new ~25% Tariff on all USA imports to EU that affects pinball machines and parts purchases. To learn more about how the tariffs affects pinball, check out the PinballNews.com Article: https://www.pinballnews.com/site/2020/11/12/eu-imposes-pinball-tariff/
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Fedex Rate Changes:
We are pleased to announce we have recently expanded our partnership with Fedex and iGlobal delivery services. This results in drastically reduced international shipping charges and includes delivery with all duties and taxes paid. Also, there are expanded express options that can offer shipment directly to your door. This new program is operating in Canada, Australia, and multiple areas of Europe – 200+ countries around the world. Compare your new rates to your old rates!
For faster delivery times, Use “Fedex International Express”. This option gives you 3-7 day delivery, paid duties and taxes, and full tracking visibility.
Please note, international orders CANNOT be changed once submitted.
Most orders will be finalized, packed, and shipped the same business day that they are received. Please make sure that your order is accurate before you submit it.
Additions or changes to existing orders are not possible. They will be treated as separate orders and will incur their own shipping fees, duties, and taxes.
The checkout screen has several payment options. Click the green “OUTSIDE THE US CHECKOUT” button. A new page prompts you to select your country. Enter your address. The screen will populate all of your international shipping options. It’s that easy!
We get a lot of questions from people asking about coil substitutions. Let’s preface by saying we always recommend replacing a coil with the same part number as the original. Remember, a weak flipper probably won’t be fixed by replacing the coil with a stronger one, and changing to a non-factory recommended coil can cause damage to plastics, drop targets and ramps. Click “Read More” at the top right for more information.
Every day, we have customers that need help with their games beyond their scope of knowledge. We decided to create a “Rolodex” of vetted pinball technicians from around the world, so when our customers ask for repair help, we can send them your way!
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