In an effort to keep pinball alive and thriving, we are crowd sourcing pinball techs from all over the world to compile their contact information into an online database. This is version 0.1 of this resource. This database connects the pinball community with techs to keep pinball games alive, playable, and fun. Troubleshooting is now a click away!*
Are you a pinball technician? Would you like your business to be listed? Click here to submit your information to our database so customers can find your business easily. Be sure to include important information like zip code, phone number and any email addresses, social media or websites associated with your company – the more accurate and thorough your information the better. If you have a company logo, be sure to send a hi-res copy through our contact us email.
When in doubt, reach out. If you have a modern game and the only result is a technician that specializes in older Electro-Mechanical games we still encourage you to reach out – They may know of someone to refer you to.
Did you have success with a tech from our database? Send feedback about your experience here so we may improve the information that we provide.
If you’re a tech who makes frequent orders with us, you may qualify for a commercial discount. The discount program begins at 2,000 USD spent in a year and goes up from there. Contact us to see about setting up an account.
*Marco Specialties, Inc. is not affiliated with the referred individuals, so this database should be utilized at the customer’s discretion. Marco Specialties, Inc. accepts no responsibility or liability for any potential complications related to this information.
Marco Pinball has one mission: provide pinball machine owners one source for Everything Pinball.
Founded in 1985 and online since 1999, Marco has since grown to offer over 30,000 individual parts for thousands of pinball machines to customers around the world. With thousands of rare parts, large inventories of common parts, industry-leading fulfillment, and trusted customer service, Marco is the central pillar of the global pinball machine community. Customers ranging from first-time pinball machine owners to large pinball arcade operators find everything they need at Marco.
With direct relationships to hundreds of pinball component manufacturers worldwide, Marco parts come directly from the original factory whenever possible. Our dedicated team of purchasing professionals scour the globe for rare parts that are difficult to obtain.
As the pinball community grows around the world, Marco supports the pinball industry by sponsoring dozens of pinball shows, exhibitions, tournaments and other events every year.
Join me as I recap the Marco team’s visit to the eighth-annual Southern-Fried Gaming Expo in Atlanta as well as my first game convention experience.
It’s Thursday July 14th, bright and early. We finished putting the final touches on loading up our hauler. We left our home base in Lexington, SC for the drive down to Atlanta to the beautiful and absolutely massive Cobb Galleria Convention Center. I was walking into the empty main hall wondering just how they’re going to manage to fill this place up, when the vendors started arriving. Trucks and vans were being unloaded left and right with all the pinball and arcade machines you could ever imagine. All the games I remember from my childhood days at our local mall’s arcade and then some were there! But enough nostalgia, it was time to get working to put together the Marco booth! We were fixing to fill up almost a quarter of the whole hall with our setup! Everything came out of our hauler and we had endless stacks of aluminum trusses, lighting, cords, tents, banners, and hardware. Our fearless leader Marco Ramirez arrived with an entire trailer loaded down with pinball machines, and our vendor partner Jason Grindle and the team from Classic Game Rooms showed up with another hauler full of even more pinball machines, parts displays, and other goodies soon after! I started to have my doubts on how this massive pile of stuff would have any resemblance to a show booth but after a ton of hard work by the entire team we were starting to see things come together. After plowing away all day and well into the evening we had things really starting to come together and looking pro! We finished up around 9pm and got rested up to put the finishing touches on everything in the morning for opening day.
We were all back at the booth early Friday morning to finalize everything and get the internet set up in time for the grand opening. Mike Vinikour and Michael Grant from Stern Pinball did a masterful job getting the “Insider Connected” leaderboard system set up to display all of the high scores from Rush, Mandalorian, Deadpool, and Godzilla on two big screens at the front of our booth. Our booth was officially done and dressed to impress!
The hall opened to the public Friday afternoon and the masses started to pour in! Pinball is HOT at SFGE and there were lines of gaming enthusiasts eagerly waiting to play at every machine in the hall. The Phils Pinball drew a lot of attention in our booth with their “Pinball Sick Bay” set up doing live, on site repairs and educating people on how to fix their own machines. Classic Gamerooms had a great looking display showcasing custom shooter rods, toppers, and other Stern accessories. On the left side of our booth we had “Arcade Alley” set up with help from many different arcades around the southeast including the following:
Our local Belles and Chimes chapter were there playing in the tournaments at the show and interacting with everyone around the booth. Finally at the Marco table we had set up a smorgasbord of free swag and a prize wheel where visitors could spin and win, with the catch of having to challenge and beat one of the Marco team members at a game of pinball to get a spin. I got my butt kicked by more than one kid there. Don’t sleep on the kids, some of them are really good! It was a great experience getting to interact with our customers, pinball enthusiasts, and people who had never even played pinball before.
On Saturday I actually got the chance to meander around the show and check out and play every game imaginable. Brad Albright (designer of our super rad Marco Tech Shirts) had a booth set up there. There were plenty of great seminars for everyone to learn about anything gaming. Our own Imoto Harney recorded Rick Pecot’s EM seminar and gave away one of our very cool and useful Marco tool belt pouches to a lucky attendee. This show had everything from hundreds of unique card and board games to cocktail table arcade and pinball machines to vintage computers to VR and even the very first Gottlieb Pinball machine that started our entire hobby! SFGE went all out this year! They even had live wrestling as well as the infamous Hotlanta Extreme Eating Challenge. Marco did NOT compete in the eating challenge this year but he’s still a champion in our hearts! We tried to get him into wrestling instead but they said he was overqualified.
Saturday evening we had a fantastic dinner with the whole Marco team, followed by the very first Marc Mandeltort Distinguished Gamer Award ceremony. After a moving speech by Shannon DeWitt, founder and president of SFGE, we presented the Marc Mandeltort Distinguished Gamer Award to David Kitch for his tireless dedication to the pinball community.
As we fast forward to the last day of the event which was Sunday, they were still packing people into the hall all day long! They literally had to shut off the power to all the games to give the signal that it’s time to go. This crowd would’ve stayed another week if they were allowed to! Packing up went well and is much faster than setting up. We were able to get back home with everything by midnight. I may have slept better than I’ve ever slept in my entire life after 4 days of fun with some of the best folks I’ve been blessed to know and work with. I wouldn’t have had it any other way! We can’t wait to see all of y’all again at SFGE 2023!
SFGE announced their dates for 2023, so put it on your calendar, pre-register to get your discount tix, and we’ll see you there!
The iconic, genre-defining franchise has been immortalized by Stern and features the original Bond, Sean Connery. Players will experience James Bond’s most famous assignments in this action-packed pinball adventure, immersed into the world of espionage, tackling assignments, teaming up with key allies, and stopping SPECTRE’s villainous schemes. Along with Pro, Premium and Limited Editions, Stern will also release a special James Bond 007 60th Anniversary Limited Edition pinball machine featuring all seven James Bond actors.
You know the name, you know the number… contact us today to reserve your Stern pro or premium machine! Call 1-803-957-5500 or email us at [email protected]
On Thursday, September 8th at 5pm Eastern, Stern Pinball’s George Gomez and Taylor Bancroft will join us on PinTech LIVE to discuss all the new and amazing updates to the Stern Pinball Insider Connected™ platform!
Our PinTech LIVE series is available on multiple streaming platforms. Subscribe/Follow now to get instant notifications on when we go LIVE!
Stern Pinball continues to expand its award-winning Insider Connected platform with new features to enjoy at home and on location. With an easier to use mobile ID card and Home Team system that will automatically log in home users, Insider Connected is even easier to access anywhere. Milestone Badges tracking daily streaks, days played, and games played are live now! Milestone Badges earned will display on your Insider Connected profile, so Connect, Play, and Achieve!
Available for all Stern Insiders, listen to this special episode of the Stern Insider Pinball Podcast with President Seth Davis as he describes all of the great new features of Insider Connected and the future of pinball and connectivity!
Insider ConnectedTM Global Leaderboards:
Test yourself and participate in the next Global Leaderboards! Find your nearest Stern pinball machine featured on our current worldwide Leaderboard via any connected machine. Log in with your Insider Connected account at your home or a location near you to climb up the ranks, follow the action, and see who will emerge victorious and earn those ultimate bragging rights! As always, we’ll also be running a verified location leaderboard, showcasing who the true grand champion is!
Our most recent Pinball show took place at Marco’s own hometown of Columbia, South Carolina at Soda City Comic Con 2022! The show took place from August 20-21st, and included meetings with actors from horror & science fiction films, cosplay contests, various vendors, but most importantly.. a Pinball Arcade!
The team set up over 60 pinball machines at the show and set all the machines to free play for the weekend, making Arcade Alley look fabulous! Bang Back Pinball Lounge brought Stern Pinball’s Stranger Things, and the set was transformed into the Upside-Down.
Stern Pinball and Marco teamed up to bring Godzilla, Rush, and Jurassic Park to the event. Our giant ballroom was packed all weekend, with machines being played with little pause in-between players.
Carolina Pinball brought Cactus Canyon and other arcade games to the show. This show also featured one of the newest games to the Pinball World… Jersey Jack’s Toy Story! The Mandalorian LE was also available to play, with only 750 out in the wild it’s always nice to catch a game.
To add to the excitement of Soda City Comic Con being our hometown show, there were also 3 PInball Tournaments! Two of the Tournaments were held on Saturday, which were the Open Progressive Strikes Pinball Tournament and the Kid’s Pinball Tournament. Part of the games from the tournament were donated by Phil’s Pinball, who refurbish old games and have games available to rent so you can have your own tournament! Other games were provided by Granby Grill, where you can get a great burger and catch some pinball in their arcade lounge. Bang Back, Transmission Arcade, The Fellowship of the Silverball, The Little Flippers of Columbia, Carolina Gamelab and Kennebunk Pinball also provided many of their pinball machines.
The Open Progressive Strikes Tournament on Saturday started off with pairing contestants into a group of 3 or 4 of similar skill levels. They were then given a pinball machine at random to play and the top player in each group moved ahead, until the final champion was awarded! 1st place winner Jason Werdrick was given a custom Soda City Comic Con trophy, and has all the bragging rights until next year.
The Kid’s Pinball Tournament was sponsored by our very own Little Flippers! Little Flippers is a youth inspired network of players who enjoy and share the excitement of pinball. With the help of Transmissions Arcade, Bang Back, and Carolina Game Lab, the tournament went off without a hitch! Miles Bradley took the first place prize of the 1 Up Arcade Machine, donated by Marco’s own Jess Hutfless!
The final tournament which took place on Sunday was the Belles and Chimes Women’s Progressive Strikes Tournament. Belles and Chimes was founded in California, and the Belles and Chimes Columbia Division hosted this contest. This tournament had similar stakes as the Open Progressiuve Strikes Tournament, where women who joined were paired into groups of 3 or 4 players of similar skill levels. They were also assigned to a random machine, and the winners out of those groups progressed! Brittney Matto claimed the #1 Spot and received an exclusive Soda City Comic Con trophy.
The Pinball playing did not wind down, until the lights were turned on and the power turned off. We had quite a few cosplayers visit our booth and showed off not only their costumes but also skills on the machines.
The launch of the “Skill Shot, BABY!” (SSB) project is already underway this summer. James and cinematographer Imoto Harney are gathering actors and crew and will be filming a sample scene from the completed screenplay that will be the catalyst to excite the pinball community about SSB and get the feature film funded and produced.
“This is where pinball enthusiasts can get directly involved, both through our Kickstarter and even possibly as actors in the short,” James told us.
An SSB Kickstarter campaign launched on July 29, offering pinball fans a chance to help fund the SSB short film and, in return, get a range of unique rewards.
Auditions for roles in the SSB Short Film will be on Saturday, August 13, and Sunday, August 14, between 12:00 PM EDT and 6:00 PM EDT.
“I want to see members of the pinball community turn out and show us their acting chops,” says Imoto. “We hope to see some actual pinball fans starring on screen!
“Be on the lookout. This is a unique opportunity to help us launch the pinball movie you’ve always wanted,” added James. “You’re going to like what you see.”
Making a movie, even a short one, requires bringing together a huge number of people and resources. So join us on the Big Picture Pinall Show and meet key players on the SKILL SHOT, BABY! PINBALL EPIPHANY production team.
BRIAN “CHIP” BIRGE aka bkbirge
COMPOSER & MUSICIAN
Brian “Chip” Birge is a multi-instrumentalist with over 30 years of experience behind and in front of the glass. He has written hundreds of songs, produced for dozens of artists, and performed as a solo artist on several records. Chip brings an encyclopedic knowledge of musical style to every project while adhering to the “if it sounds good, it is good” philosophy of production. Chip is the producer/performer of the “Skill Shot Baby Theme Song.”
PRODUCTION MANAGER & ASSISTANT DIRECTOR
This is the first time Jen Ruper has “herded creatives” on a movie set, but she is a pinball lover and up for the challenge. Much of Jen’s professional career has been in learning and development for the past eight years, although after she clocks out, her focus is on pinball. During the day, she is responsible for creating, organizing, and executing training programs and workshops. By night, she is an avid player and enthusiast who is passionate about getting others excited to play pinball!
Lisa Barcy is a mixed-media artist, award-winning animator, and native Chicagoan. Her work includes stop-motion and experimental animation, collage, book arts, and theater puppets. Her short films have screened all over the world, including Slamdance, The Ottawa International Animation Festival, The Black Maria Film Festival, and Chicago International Film Festival. She’s also created music videos for musicians such as Andrew Bird and created animated projections for dance performances by The Seldoms. Her BFA is from the School of the Art Institute of Chicago, and her MA is from Columbia College Chicago’s Interdisciplinary Arts program. She teaches at DePaul University.
Our Location of the Month is Arcade Dungeon, a pinball gem located in Alamogordo, New Mexico and is owned by Daniel Humm. They are open exclusively on Friday and Saturday from 5PM – 10PM on a purely volunteer basis. They currently have 12 machines and growing.
Q: When did you get into the pinball business?
A: It was never our goal to be in the pinball business, actually. Brent and I (Daniel) are the managers at a local restaurant that Brent’s Dad owns called Pizza Mill and Sub Factory. We’ve worked together for 25 years. He and I share a love for classic arcade games. The restaurant has always had a few arcade games in it for customers to play. We used to have a fantastic vendor for most of it, until he moved out of town. Around 2002, when we just started using our own machines, it wasn’t long before one went down and now there was no one in our small town that could service them. So, I took it upon myself to learn how to fix them and my passion for arcade games really began.
We started buying more with the intention of building the ultimate personal collection of golden era arcade games. We never intended to add them to the restaurant. It was our hobby. We kept them in the building Brent’s Dad owns next to the restaurant where, on my off time, I would try to fix them and Brent would clean them up to make them look as original as the day they came from the factory as possible. After a couple years, of fixing and buying arcade games, I made the observation to Brent that our collection was growing pretty good, but it’s just sitting there. The building I was working on the games in, is right on a main street next to our already popular restaurant. If we were to open it up for the public to play our games, the quarters they bring in could go towards fixing and buying more machines.
Brent’s Dad gave us the building space and power for free, so we went to work creating the first real arcade in Alamogordo in about 20 years. We went all out to make it an authentic experience. From the decor, to the music, and pricing the video games a quarter a play…makes it feel like you stepped back in time to the 80s. Brent and I volunteer our off time to run it on Friday and Saturday nights, so that every quarter goes right back to the machines. In fact, that’s our motto; “With your help, every quarter will go toward the acquisition, restoration, and maintenance of classic arcade games.”
We don’t allow food and drinks inside and give instruction to those that enter that we are trying to preserve and protect the machines, and to play with care. People seem to love our model of preservation of arcade games over profit. Although, we had one glaring omission in our arcade, pinball machines. Brent has always loved pinball more than video games. I never really played them much as a kid, and since I was the tech guy at the time, I was intimidated by how hard it looked to fix. That was until three working pinball machines fell in our lap, and I couldn’t resist anymore. Just like the video games, I started learning.
I started with small fixes, adjusting switches and such, until I got a hang of it. Then I just fell in love with it, way more than fixing video games. Soon the arcade went from no pinball, to 12 machines and growing. They are priced era specific from a quarter up to a dollar. Our “business” model will never make a profit, but it helps us offset the cost of repairs and such so we don’t have to go into our own pocket so often. When the deal is there, you got to go for it. All but one of our machines is second hand. We try to buy as cheap as possible with the intent of restoring them. Plus, it gives the locals a way to experience something they wouldn’t otherwise get to do in our small town.
Q: When did you open this location?
A: The Arcade Dungeon opened in April of 2018. We added pinball in December 2018. We’re open from 5PM-10PM on Friday and Saturday nights, completely volunteer based.
Q: Do you guys run any tournaments or leagues? If so can you give us more details?
A: We are definitely open to it, but as of yet, no. Our small town has had a huge gap with having access to arcades, so much so that I’m finding whole generations of people coming to the arcade that have never seen a pinball machine, let alone played one. We have taught basic pinball skills to adults and children alike every weekend in an effort to try to promote pinball to new players. Maybe one day, we will grow enough that we can start tournaments.
Q: Do you have a specific pinball night and what other events/specials do you run?
A: As the arcade is only open on Friday and Saturday nights, plus we volunteer our time off to run it, it’s difficult to do special events. We did have a Stranger Things Arcade in the Upside Down Weekend event. I decorated and lit it to look like it does in the show complete with fog machine. It was cool, but a lot of work. I run the arcade on Fridays while Brent runs the restaurant. Saturdays it’s reversed and I run the restaurant. However with enough notice, anyone can rent the arcade for two hours for a private party during the times we’re normally closed, for a small fee.
Q: Do you fix your own games or do you use a local operator/tech?
A: I fix them, and together Brent and I restore them. Repairing them is where I actually find the most joy. I’m not that great of a player, Brent’s the pinball wizard. I love figuring out the problem and getting them working again. I’ve shifted my focus to repairing pinball over video games. We have so many projects in line right now that I only repair our own machines. There’s no one anywhere near us that maintains pinball machines, especially to the level that we want them. They all have to function properly and play just as the players expect or it is not in the arcade. We take pride in having properly working games and are quick to fix any problems that come up.
Q: What’s the last game you brought in and how often do you rotate?
A: Currently, Devil’s Dare was the last machine we placed in the arcade. Other pinball machines in there now are: Revenge from Mars, Bram Stoker’s Dracula, Iron Maiden (Pro), Johnny Mnemonic, Star Wars: Episode I, Lights…Camera…Action!, OXO, Jurassic Park (Premium, the only machine we ever bought NIB), Volley, Black Pyramid, and Hyperball (technically not a pinball). We also have in the repair queue: High Speed, Haunted House, Stargate, Superman, Baby Pac-Man, and Bally’s Star Trek that will enter the arcade once they’re finished. We like having a broad variety of machines from different eras. Rotating is difficult. We are limited in space by our current building. We are hoping in the future to expand to the other half of our building doubling the size of the arcade, but that’s just a dream right now. Since we are trying to build the collection, we don’t sell anything. We would love to have every working machine we have in the arcade, so people can get a sense of every type of game out there. One day, maybe.
Q: What would be your holy grail of a machine?
A: Brent and I usually say we want ALL the games, but for me it’s probably Star Trek: The Next Generation, for Brent, it’s a little more difficult to narrow down to just one. Does he go for something rare like Defender or one he enjoys playing like Scared Stiff? A Top 10 he could probably do, but not just one.
Q: Do you partner with any other locations?
A: We don’t. There’s no one within 70 miles of us. I have offered to help the new bowling alley with their games. Their few pinball machines were set up so wrong it hurt my heart. I couldn’t help but offer assistance since I’m the only tech around.
Q: Do you go to any shows and IF SO which one is your favorite?
A: We would love to one day! We run a restaurant full time when we’re not in the arcade. It’s difficult for us to go anywhere and all the shows are quite a distance away from us. The only thing we do is not really a show, but it’s the the Stern Pinball Room at San Diego Comic-Con, which was fun and the only chance we get to play games we don’t own. That’s the only time off we really get.
Q: And your closing thoughts and what you do for the pinball community or your local community?
WHAT WOULD BE YOUR HOLY GRAIL MACHINE?
Brent and I usually say we want ALL the games, but for me it’s probably Star Trek: The Next Generation, for Brent, it’s a little more difficult to narrow down to just one. Does he go for something rare like Defender or one he enjoys playing like Scared Stiff? A Top 10 he could probably do, but not just one.
DO YOU GUYS BUY PARTS FROM US?
Absolutely! Whenever I need anything for our machines, Marco is the first place I go. My only problem is, I need to start making a list! Sometimes I order and forget what I was looking for because I get distracted by all the things for sale.
DO YOU PARTNER WITH ANY OTHER LOCATIONS?
We don’t. There’s no one within 70 miles of us. I have offered to help the new bowling alley with their games. Their few pinball machines were set up so wrong it hurt my heart. I couldn’t help but offer assistance since I’m the only tech around.
DO YOU GO TO ANY SHOWS AND IF SO WHICH ONE IS YOUR FAVORITE?
We would love to one day! We run a restaurant full time when we’re not in the arcade. It’s difficult for us to go anywhere and all the shows are quite a distance away from us. The only thing we do is not really a show, but it’s the the Stern Pinball Room at San Diego Comic-Con, which was fun and the only chance we get to play games we don’t own. That’s the only time off we really get.
ALT QUESTION: WHAT DO YOU FEEL YOU DO FOR THE PINBALL COMMUNITY OR FOR YOUR LOCAL COMMUNITY IN GENERAL?
I couldn’t do anything I do with the arcade games or pinball machines without the resources on the internet, be it Pinside or suppliers like Marco. I have also been sharing about what I have learned about repair and also continue to learn new skills through our Twitch channel (twitch.tv/ArcadeDungeon). Since I’m a horrible player, most of the time I spend working on a machine and helping others that watch with advice about owning and maintaining their pinball machine. Recently, I streamed my first ever playfield swap on our High Speed. It was a learning experience for me and those watching. I always say to my viewers, owning a pinball machine is not like owning a TV. A TV you can usually just take out of the box and after a basic set up you don’t even have to think of maintenance for years. If you want to own a pinball, you have to learn at least basic maintenance on it or very quickly it could become a giant paperweight in your home. I also dump the raw streams onto YouTube for someone to reference in the future. I’ve learned so much in the short time that I’ve been repairing pinball machines that I now also am working on my own unique design that combines traditional and some never before seen features that I hope one day will pique the interest of a major pinball manufacturer. I plan on building a prototype soon which, of course, I’ll need to purchase some parts for from Marco Specialties. 😉
We get a lot of questions from people asking about coil substitutions. Let’s preface by saying we always recommend replacing a coil with the same part number as the original. Remember, a weak flipper probably won’t be fixed by replacing the coil with a stronger one, and changing to a non-factory recommended coil can cause damage to plastics, drop targets and ramps. Click “Read More” at the top right for more information.