Frequently Asked Questions

How Marco handles Paypal payments

Marco uses an advanced Paypal payment method called “Order Authorizations” which is similar to how restaurants and gas stations charge your credit card.  When you place an order with Marco, your funds are placed on “hold” for up to 3 days after you submit your order.  In the event of a backorder or other order changes, Marco will only bill the final order amount that ships.  This protects you and also eliminates the need to issue refunds in the event of order changes.  After the 3 day period, even if your order does not ship, your funds are released for your use again.  When Marco tries to ship your order after this 3-day period, and the funds are available, then Marco captures your funds just like a credit card.  If there are insufficient funds available, then Marco’s request for payment will be declined your order will be held. Marco will contact you in this rare scenario.

These order authorizations are good for 29 days after your order, so you may note a “Pending” charge on your account even if your order is complete.  However, these funds are no longer reserved after 3 days.

International Orders: In order to guarantee an exchange rate, international payments are captured upon order completion.