Returns and Exchanges

Returns and Exchanges

Marco Specialties is committed to product quality, order accuracy, and timely delivery. If you are dissatisfied with your order for any reason, please contact a Marco CSR via phone immediately to resolve your problem. Since order corrections fall into many different scenarios, it is important to work with Marco via phone for the fastest and most accurate resolution of your problem.   If a return shipment is required, Marco will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping. Marco’s warehouse cannot accept shipments without an RMA number.

For any order problems and to obtain a RMA #, please contact Marco by phone at 803-957-5500 Monday – Friday 9AM – 5PM EST as soon as you aware of the problem.

Return Shipping

In the case that Marco makes an error requiring return shipping of the product, Marco will cover the cost of return shipping to the warehouse, if applicable, and the correction order shipping at the service level of the original order. For example, if you ordered via FedEx Ground, your correction will be shipped via FedEx Ground. For exchanges and non-defective refunds, it is the customer’s responsibility to return the product to Marco in the original product condition and packaging. In these cases, items will be subject to a 20% restocking fee.

Advance Replacements

In general, replacement products are shipped upon receipt of the defective product at Marco’s warehouse. For certain products, you may request and obtain an advance replacement part by leaving a current credit card number on file, which will be billed until the faulty product is received at Marco. Upon receipt of the original product, the advanced replacement charge will be refunded.

Warranty Period

Most products, unless otherwise specified in the product description, carry a 30-day replacement/refund warranty. Electronic components (ICs, resistors, capacitors, diodes, etc), once installed, are not eligible for warranty coverage unless otherwise specified. Specific products may have specific exceptions, please check the product’s page on www.marcospec.com for warranty information.

Please open and inspect your packages immediately upon receipt, and reject any packages that are obviously damaged by the carrier.
Returns will not be accepted without a Return Merchandise Authorization number (RMA #).

Items received to the Marco warehouse without an RMA # will be refused.  .

For any order problems and to obtain a RMA #, please contact Marco by phone at 803-957-5500 Monday – Friday 9AM – 5PM EST as soon as you aware of the problem.

Electronic Assemblies & Components

Due to the delicate nature of electronic circuit boards and semiconductors, these items will be guaranteed for 30 days by exchange only. New electronic components generally carry a manufacturer’s warranty described on the item pages.  Any warranty items supported by the product manufacturer after 30 days will be provided directly by the item manufacturer.

Advance replacements for products to be returned will be provided only with a credit card charge which will be refunded to you upon our receipt of the returned item.

Return Processing Time

Returns can take 5-10 days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date that Marco issues your credit for it to post in your account.
If you paid by check or money order, Marco will send you a check in 10-15 days from the time your return is received.