International Ordering

iGlobal Stores

We have partnered with a trusted exporting company, iGlobal Stores, to fulfill all international orders. Your order will ship from the Marco Specialties warehouse. All shipments from iGlobal are fully insured and you can also elect to prepay duties and taxes for a guaranteed delivered cost to you. With iGlobal Stores checkout ,you can view costs in your local currency and ship via trackable express options or with your local post office in most countries.  This service is offered free of charge to you.

To place an international order:

  • Place the items you wish to purchase in our Shopping Cart
  • Click the “International iGlobal Checkout” button
  • Complete the purchase with the iGlobal Checkout

Options you will have in the iGlobal Checkout:

  • View products prices and totals in your own currency
  • Options to prepay duty and taxes
  • Multiple shipping selections
  • No subscription or signup fees required

Upon completion of the checkout, please contact iGlobal Stores for questions and concerns regarding international shipping, customs, duties, taxes, and shipment tracking numbers.

Mailing Address:

2855 South 1030 West, Salt Lake City, Utah 84119
Phone: 800.942.0721
Fax: 801.657.5255
Email: customerservice@iglobalstores.com
Website: www.iglobalstores.com

Delivery Time

Marco fulfills most international orders within two business days of receiving the order.  Please mind time-zone differences and US holidays. International orders usually arrive within 4-10 business days depending on your shipment method.  Rarely, orders may be held in customs for examination.  However, we have taken steps and use procedures and documentation that have proven to minimize customs delays.

For orders placed through iGlobal, please refer to iGlobal customer service for any order problems as they will be able to help you faster than Marco can in these cases. 

iGlobal Stores Customer service for orders: 800.942.0721, customerservice@iglobalstores.com

Duty & VAT

Marco Specialties complies with all international trade regulations. Marco will not alter export documentation. Please do not ask.

Following is some information about Duty and VAT for your particular country.  The FedEx service guide is an excellent resource for up-to-date summarized information about your country.

United Kingdom

Import Duties

Most goods imported are subject to Ad Valorem Duty and Value Added Tax. Rates of duty vary and are based on the commodity type and country of origin. Duty is based on the cost of insurance and freight value.  The Low Value Consignment Relief (LVCR) under which VAT is waived on imports will be reduced to 15UKL, effective November 1, 2011.

Items valued greater than 15UKL will incur VAT at the relevant rate (up to 20%) when imported into the UK from the US. The value used for this purpose is the intrinsic value of the goods.

Import of Negligible Value Application
Up to 15UKL Exempt from duty and VAT
Over 15UKL and up to 135 UKL Exempt from duty. VAT is due
Over 135UKL Duty and VAT due

EU Countries – France, Italy, Germany, Spain, Netherlands, etc.

Below is a summary of the new rules for EU deminimis value that enter into effect December 1, 2008:

  • A commercial shipment below 22 Euros: no duty and no VAT collected.
  • A commercial shipment between 22 Euros and 150 Euros: no duty but VAT is collected.
  • A commercial shipment over 150 Euros: duty and VAT are collected.

Australia

http://www.customs.gov.au/site/page5653.asp

Importing goods by international mail:

If goods are received from overseas as mail articles (parcels) — carried by Australia Post and addressed to you — you are the importer of those parcels.  All imported goods including mail articles are assessed for community protection risks, permit and approval requirements.

All goods imported into Australia are also subject to assessment for duty and Goods and Services Tax (GST) and other taxes and charges that may be applicable. As the importer (owner), you are liable for any duty, taxes and charges unless there is an exemption or concession that applies.  All personal and commercial importations are subject to assessment.”

Goods with a declared or assessed value not exceeding A$1,000

If your goods arrive in Australia by mail and have a declared or assessed value of A$1,000 or less, the goods may be imported free of duty, taxes and Customs and Border Protection charges, unless they are alcohol products or tobacco products.  Apart from alcohol and tobacco products those goods will be cleared by Customs and Border Protection and delivered by Australia Post without you doing anything.

Goods with a declared or assessed value over A$1,000

You will be sent a First Notice by Australia Post if you have imported goods with a declared or assessed value of more than A$1,000.In this case, you need to lodge an import declaration to Customs and Border Protection for the goods. The declaration will be assessed for duty, GST and Wine Equalisation Tax (if applicable).  An import processing charge will also apply. Customs and Border Protection will advise you of the amount you need to pay before your parcel will be delivered to you.Customs and Border Protection cannot allow goods with a value over A$1,000 to be delivered by Australia Post until an import declaration is made and any liability for duty, taxes and charges is paid in full.  There may also be AQIS requirements to be met before Australia Post can deliver your goods.

 

 

Canada

http://www.fedex.com/us/international/irc/profiles/irc_ca_profile.html?gtmcc=us

Under NAFTA, Goods of US origin into Canada are not subject to duty. However, Marco stocks some imported parts that do not qualify for this exemption.

Effective July 1, 2010, the existing provincial sales taxes in British Columbia (BC) and Ontario (ON) will be replaced by a single Harmonized Sales Tax (HST), and the existing HST in Nova Scotia (NS) will increase. The HST will consist of the existing federal Goods and Services Tax (GST) and the provincial component (Provincial Sales Tax (PST).

Highlights to note:

  • The provincial component of the HST is applicable to casual, personal importation only.
  • Commercial imports will continue to be assessed the federal portion of the HST (5%)

Based on an agreement between the provinces of New Brunswick, Newfoundland and the federal government, GST and PST taxes were combined into a flat rate of 13% for the three participating provinces which is known as the Harmonized Sales Tax (HST).